Privacy Policy

Introduction

This Privacy Policy explains what personal information bdh99 collects from users who access our website at bdh99.pro, how that information is processed, stored, and shared, and what rights you have over your own data. By registering an account or continuing to use the bdh99 platform, you acknowledge that you have read and understood this policy.

This policy applies to all users of the bdh99 platform, including visitors who browse without an account, registered members, and players participating in games, promotions, or betting markets. We encourage you to review this document regularly, as it may be updated to reflect changes in our services or applicable data protection practices.

Information We Collect

bdh99 collects personal information through your direct interactions with our platform as well as automatically through technical systems. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a valid government-issued identification document (for KYC verification).
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial information: transaction records, deposit and withdrawal amounts (in BDT), preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, etc.), and wallet identifiers associated with your account.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session duration.
• Behavioural data: games played, bets placed, betting history, bonus usage, and in-platform activity logs.
• Communications: any messages, support tickets, or feedback you send to our support team at [email protected].

We collect only the information that is necessary for the purposes described in this policy. You are not required to provide all information, but failure to supply mandatory data (such as KYC documents) may limit access to certain features of the bdh99 platform.

How We Use Your Information

The personal data we collect is used for specific, legitimate purposes. bdh99 processes your information to:

• Create and manage your account, verify your identity (KYC), and ensure you are 21 years of age or older, as required for access to the platform.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintain accurate financial records.
• Provide customer support and respond to queries, complaints, or account issues submitted to our support team.
• Personalise your gaming experience, deliver relevant promotions, and send account-related notifications (e.g. new bonus availability, transaction confirmations).
• Detect and prevent fraud, money laundering, underage gambling, and other unlawful activities on the platform.
• Analyse platform performance, improve our games and services, and conduct internal reporting and analytics.

Cookies and Tracking Technologies

bdh99 uses cookies and similar tracking technologies to enhance your browsing experience and remember your preferences. Cookies are small text files stored on your device by your browser when you visit our website. We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand how users interact with bdh99.pro), and functional cookies (to remember your language and display preferences).

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on the bdh99 platform, including your ability to stay logged in or access region-specific content. We do not use cookies to serve third-party advertisements.

Sharing Your Information

bdh99 does not sell, rent, or trade your personal data to any third party. We may share your information in the following limited circumstances:

• Service providers: trusted third-party companies that assist us in operating the platform, processing payments (including bKash, Nagad, and Rocket integrations), and delivering customer support — subject to strict confidentiality agreements.
• Legal compliance: where disclosure is required by applicable law, regulation, court order, or government authority. bdh99 will take all reasonable steps to notify you of such disclosure, where legally permissible.
• Fraud prevention and security: sharing with fraud-detection agencies or security partners when there is a reasonable basis to suspect illegal activity or a security breach affecting your account or the platform.

In all cases, we require third parties to respect the security of your data and to treat it in accordance with applicable data protection standards. No third party is authorised to use your personal information for their own independent marketing purposes.

Payment Data Security

All financial transactions on bdh99 are protected by SSL (Secure Sockets Layer) encryption. We do not store full card numbers or bKash/Nagad wallet PINs on our servers. Payment gateway integrations comply with industry-standard security protocols to ensure that your funds and financial credentials remain protected at all times.

We strongly recommend that you protect your account credentials and never share your bdh99 password or payment PINs with any third party. If you believe your account has been compromised, contact our support team immediately at [email protected].

Data Retention

bdh99 retains your personal data for as long as your account remains active or as reasonably necessary to provide you with our services. Where data is no longer required for its original purpose, it will be securely deleted or anonymised in accordance with our internal data lifecycle procedures.

For fraud prevention, legal compliance, and audit purposes, certain records — including transaction histories and KYC verification documents — may be retained for up to 5 years from the date of account closure, in accordance with applicable financial regulations.

Your Rights Over Your Data

bdh99 respects your right to control your own personal information. As a registered user, you are entitled to exercise the following rights by contacting our support team:

• Right of access: request a copy of the personal data bdh99 holds about you.
• Right to rectification: request that inaccurate or incomplete data is corrected.
• Right to erasure: request deletion of your personal data where it is no longer necessary for us to retain it.
• Right to restrict processing: request that we limit how your data is used in certain circumstances.
• Right to object: object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within 30 business days. Please note that certain rights may be limited where bdh99 is required to retain data for legal or regulatory compliance reasons.

Children's Privacy and Age Restriction

bdh99 is strictly an adult platform. Access to and use of our services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or submitted personal information on bdh99, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and deletion of the minor's data.

By maintaining a strict 21+ age verification process as part of our KYC procedures, bdh99 actively works to prevent underage gambling and to protect minors from exposure to gaming content.

Changes to This Privacy Policy

bdh99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the introduction of new services. When material changes are made, we will post the updated policy on this page with a revised "Last Updated" date. Where appropriate, we may also notify you directly by email or through an in-platform notification.

Your continued use of the bdh99 platform after any policy update constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should discontinue using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdh99 handles your personal data, our support team is available 24/7 to assist you. We are committed to addressing all privacy-related inquiries promptly and professionally.

Email us at: [email protected] — please include your registered username and a brief description of your inquiry to help us assist you as efficiently as possible.